Refund policy

30-Day Return Policy

BONANZA accepts eligible returns for both defective and non-defective products. Contact us within 30 calendar days of delivery before sending an item back.

Return Conditions

To qualify for a return, the wig must be in new, unused and resalable condition. The lace must be uncut, and the hair must not be worn, washed, colored, bleached, chemically treated, glued, styled with products or altered. The item must be free of odors and returned with its original packaging, tags and accessories.

How to Start a Return

Email owen@bonaze.com or contact us on WhatsApp at +86 158 3656 7110 with your order number and reason for return. For a damaged, defective or incorrect item, include clear photos or video. Wait for return authorization and the correct return address before mailing the package. Returns sent without authorization may be delayed or refused.

Return Shipping

For a change-of-mind return, the customer is responsible for tracked return shipping. If BONANZA verifies that the item is defective, damaged on arrival or different from the item ordered, BONANZA will cover the reasonable return shipping cost. Original outbound shipping charges are non-refundable unless the return is caused by our error.

Refunds

Returned items are inspected after delivery to our return location. Approved refunds are submitted to the original payment method within 3 business days after inspection. Your bank or payment provider may need an additional 5-10 business days to post the refund. BONANZA does not charge a restocking fee for an eligible return.

Exchanges

We do not process direct exchanges. Return an eligible item for a refund and place a new order for the replacement product.

Custom and Made-to-Order Products

Custom or made-to-order wigs and custom-order deposits are final sale after the specifications are confirmed and production begins. This exception does not apply to a verified defect or an error made by BONANZA.

Non-Returnable Items

Items that are worn, altered, have cut lace, or do not meet the return conditions above cannot be accepted. Any product clearly marked final sale before purchase is also non-returnable, except where required by law.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

Contact

Email: owen@bonaze.com
WhatsApp: +86 158 3656 7110