Refund policy
100% Human Hair Guarantee
The hair in all BONANZA wigs is 100% human hair. If verification confirms that the hair in a wig is not 100% human hair, we will refund the amount actually paid for the affected wig and pay additional compensation equal to 3 times that amount — 4 times in total.
This authenticity guarantee applies to all BONANZA wigs, including custom and made-to-order wigs. It is separate from change-of-mind returns.
For custom wigs, the $99 listing price is a deposit, not the full wig price. The guarantee is calculated using the total amount actually paid for the affected wig, including the deposit and any balance already paid.
For help with an authenticity concern, contact owen@bonaze.com.
30-Day Return Policy
BONANZA accepts eligible returns for both defective and non-defective products. Contact us within 30 calendar days of delivery before sending an item back.
Return Conditions
To qualify for a return, the wig must remain in its original supplied condition: new, unused, unworn, unaltered and resalable. Factory-pre-cut lace is part of the original product and does not affect return eligibility. For wigs supplied with uncut lace, the lace must remain uncut. For wigs supplied with factory-pre-cut lace, the lace must not be trimmed further. The hair must not be worn, washed, colored, bleached, chemically treated, glued, styled with products or altered. The item must be free of odors and returned with its original packaging, tags and accessories. Opening the packaging solely to inspect the color, style and workmanship does not by itself make the item ineligible; all other return conditions still apply. This is not a wear-and-return trial.
How to Start a Return
Email owen@bonaze.com or contact us on WhatsApp at +8617053199999 with your order number and reason for return. For a damaged, defective or incorrect item, include clear photos or video. These issues are reviewed separately; factory-pre-cut lace is not a reason to reject a claim. Wait for return authorization and the correct return address before mailing the package. Returns sent without authorization may be delayed or refused.
Return Shipping
For a change-of-mind return, the customer is responsible for tracked return shipping. If BONANZA verifies that the item is defective, damaged on arrival or different from the item ordered, BONANZA will cover the reasonable return shipping cost. Original outbound shipping charges are non-refundable unless the return is caused by our error.
Refunds
Returned items are inspected after delivery to our return location. Approved refunds are submitted to the original payment method within 3 business days after inspection. Your bank or payment provider may need an additional 5-10 business days to post the refund. BONANZA does not charge a restocking fee for an eligible return.
Exchanges
We do not process direct exchanges. Return an eligible item for a refund and place a new order for the replacement product.
Custom and Made-to-Order Products
Custom or made-to-order wigs and custom-order deposits are final sale after the specifications are confirmed and production begins. This exception does not apply to a verified defect or an error made by BONANZA.
Non-Returnable Items
Items that are worn, altered, have lace cut after delivery (including further trimming of factory-pre-cut lace), or do not meet the return conditions above are not eligible for a change-of-mind return. This does not exclude review of a damaged, defective or incorrect item or limit mandatory consumer rights. Any product clearly marked final sale before purchase is also non-returnable, except where required by law.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region.
Contact
Email: owen@bonaze.com
WhatsApp: +8617053199999