FAQ: BONANZA Human Hair Wigs

Find quick answers about lace size, lace type, wig color, texture, length, payment, shipping, returns, and care before you order.

Lace & Install Questions

What is the difference between 13x4 and 13x6 lace?

A 13x4 lace front wig gives a natural-looking hairline with practical everyday parting space. A 13x6 lace wig gives deeper front-to-back parting space, which is better for deeper middle parts, side parts, and more flexible front styling.

What is HD lace?

HD lace is thinner and can look more natural against the skin when installed and blended correctly. Because it is delicate, it should be handled gently during install, removal, and cleaning.

What does glueless mean?

Glueless wigs are designed for easier wear without traditional glue. Fit, head shape, and styling method still matter, so some customers may use extra securing methods depending on their preference.

What is pre-cut lace?

Pre-cut lace means the lace is already trimmed to reduce prep time. It is best for customers who want a faster ready-to-wear install.

Color Questions

What is natural black / 1B?

Natural black or 1B-style color is a soft black shade that works well for everyday wear. It is less harsh than jet black and is one of the most classic wig colors.

What is 613 blonde?

613 blonde is a bright blonde color. It is bold and photo-friendly, and it can be professionally toned. Blonde hair needs more careful care than darker colors.

What are 1B/27 and honey highlights?

1B/27 and honey highlight wigs mix darker base tones with warm highlight shades. They are good choices if you want brightness and dimension without choosing a full blonde wig.

Texture & Length Questions

Which texture is easiest to maintain?

Straight hair is usually the easiest texture to maintain. Water wave gives soft movement, deep wave gives stronger definition, and curly hair gives the fullest volume but needs more moisture and gentle detangling.

Why does curly or wave hair look shorter?

Length is measured when the hair is stretched. Curly, water wave, and deep wave textures can appear shorter than straight hair at the same listed length because of texture shrinkage.

Which length should I choose?

Choose shorter lengths for lighter daily wear and easier maintenance. Choose longer lengths for a fuller and more dramatic look. Bob styles are best if you want a polished low-maintenance shape.

Shipping, Returns & Checkout

Which payment methods do you accept?

BONANZA checkout may support major cards, Shop Pay, Apple Pay, Google Pay, PayPal, and pay-later options such as Klarna, Afterpay, Clearpay, Zip, or Sezzle when available. The exact payment methods for your order are shown at checkout before payment is completed.

Why do some payment methods not appear at checkout?

Payment method availability can vary by country, currency, device, browser, order value, and payment provider eligibility. If a method is not shown during checkout, please choose another available payment option.

Do you offer free shipping?

BONANZA product pages highlight free shipping so customers can shop without surprise shipping cost at the final checkout step.

Do you offer returns?

BONANZA product pages highlight a 30-day return window. Please keep the wig clean, unused, and in returnable condition if you need to request a return.

Is checkout secure?

Orders are processed through Shopify checkout. Payment information is handled through Shopify's secure checkout system. BONANZA will never ask you to send full card numbers, passwords, or private verification codes by email, WhatsApp, or social media.

Care Questions

How should I care for my wig?

• Detangle gently from ends to roots.
• Use heat protectant before hot tools.
• Refresh wave and curly textures with water and lightweight leave-in conditioner.
• Do not pull hard on HD lace.
• Store your wig on a stand when not wearing it.

Where can I get help choosing?

For help choosing lace, color, texture, length, or payment questions, contact BONANZA at owen@bonaze.com. You can also read the Wig Buying Guide or the Payment Methods page.