FAQ | BONANZA Human Hair Wigs, Lace, Color, Payment & Shipping

Find quick answers about lace size, glueless wear, wig color, texture, length, payment, shipping, returns, and care before you order.

Lace & Install Questions

What is the difference between 13x4 and 13x6 lace?

A 13x4 lace front wig gives a natural-looking hairline with practical everyday parting space. A 13x6 lace wig gives deeper front-to-back parting space, which is better for deeper middle parts, side parts, and more flexible front styling.

What is HD lace?

HD lace is thinner and can look more natural against the skin when installed and blended correctly. Because it is delicate, it should be handled gently during install, removal, and cleaning.

What does glueless mean?

Glueless wigs are designed for easier wear without traditional glue. A secure fit still depends on cap size, head shape, adjustable straps, combs, elastic band, and styling preference. Some customers may use a light lace spray or wig grip for special events or extra hold.

Do I need to cut the lace myself?

Our standard Natural Black Short Curly Bob has factory-pre-cut lace and is ready to wear without customer lace trimming. Lace preparation for other styles and custom orders should be checked in their product descriptions or confirmed before ordering. Inspect the wig before wearing or altering it. Contact us within 30 calendar days of delivery for an eligible return. Factory-pre-cut lace does not affect return eligibility. Keep the wig unused, unworn, unwashed and unaltered in its original supplied condition, with original packaging, tags and accessories. Do not cut uncut lace or further trim factory-pre-cut lace. Opening the packaging solely to inspect the item does not by itself prevent a return; all other conditions still apply. This is not a wear-and-return trial. All other conditions and exceptions in the Refund Policy remain unchanged.

Color Questions

What is natural black / 1B?

Natural black or 1B-style color is a soft black shade that works well for everyday wear. It is less harsh than jet black and is one of the most classic wig colors.

What is 613 blonde?

613 blonde is a bright blonde color. It is bold and photo-friendly, and it can be professionally toned. Blonde hair needs more careful care than darker colors.

What are 1B/27 and honey highlights?

1B/27 and honey highlight wigs mix darker base tones with warm highlight shades. They are good choices if you want brightness and dimension without choosing a full blonde wig.

Texture & Length Questions

Which texture is easiest to maintain?

Straight hair is usually the easiest texture to maintain. Water wave gives soft movement, deep wave gives stronger definition, and curly hair gives the fullest volume but needs more moisture and gentle detangling.

Why does curly or wave hair look shorter?

Length is measured when the hair is stretched. Curly, water wave, and deep wave textures can appear shorter than straight hair at the same listed length because of texture shrinkage.

Which length should I choose?

Choose shorter lengths for lighter daily wear and easier maintenance. Choose longer lengths for a fuller and more dramatic look. Bob styles are best if you want a polished low-maintenance shape.

Shipping, Returns & Checkout

Which payment methods do you accept?

BONANZA currently supports secure online checkout through PayPal. Depending on your PayPal region and eligibility, PayPal may allow you to pay with a balance, linked bank account, debit card, or credit card. The exact payment options available for your order are shown at checkout.

Why do some payment methods not appear at checkout?

Payment method availability can vary by country, currency, device, browser, order value, and payment provider eligibility. If a method is not shown during checkout, please choose another available payment option.

Do you offer free shipping?

Orders of $99 USD or more qualify for free standard international shipping. Orders below $99 USD may show a shipping fee at checkout based on destination and available carrier options.

How long does shipping take?

United States - Natural Black Short Curly Bob: Estimated carrier transit time is 5-7 business days after dispatch. Order processing and preparation are additional and are not included in this transit estimate. This estimate applies to this standard style, not custom or made-to-order wigs. It is not a guaranteed delivery date; address verification, customs, remote-area service, holidays and carrier delays may extend it. Contact us before ordering if you need a specific arrival date. For other products and destinations, review the Shipping Policy.

Do you offer returns?

Contact us within 30 calendar days of delivery for an eligible return. Factory-pre-cut lace does not affect return eligibility. Keep the wig unused, unworn, unwashed and unaltered in its original supplied condition, with original packaging, tags and accessories. Do not cut uncut lace or further trim factory-pre-cut lace. Opening the packaging solely to inspect the item does not by itself prevent a return; all other conditions still apply. This is not a wear-and-return trial. All other conditions and exceptions in the Refund Policy remain unchanged.

Is checkout secure?

Orders are processed through Shopify checkout. BONANZA will never ask you to send full card numbers, passwords, or private verification codes by email, WhatsApp, or social media.

Care Questions

How should I care for my wig?

• Detangle gently from ends to roots.
• Use heat protectant before hot tools.
• Refresh wave and curly textures with water and lightweight leave-in conditioner.
• Do not pull hard on HD lace.
• Store your wig on a stand when not wearing it.

Where can I get help choosing?

For help choosing lace, color, texture, length, shipping, or payment, contact BONANZA at owen@bonaze.com or WhatsApp +8617053199999.