Shipping & Returns

We want every BONANZA customer to understand shipping, order handling, and return expectations before placing an order.

Order Processing

Orders are reviewed and prepared after payment confirmation. Processing time may vary by product length, texture, lace type, stock availability, and current order volume.

Shipping

Shipping time depends on destination, carrier service, customs processing, and local delivery conditions. After your order ships, tracking information will be provided when available.

Free Shipping

BONANZA product pages highlight free shipping so customers can shop without surprise shipping cost at the final checkout step. If a special shipping method or remote-area surcharge applies, the checkout page will show the available options before payment.

30-Day Return Guidance

BONANZA provides a 30-day return window for eligible items. To be eligible, the wig should be clean, unused, unaltered, and in returnable condition. Please contact us before sending any return so we can review the order and provide the next steps.

Items That May Not Be Eligible

For hygiene and product integrity, wigs that have been worn, washed, cut, dyed, bleached, lace-tinted, heat-styled, scented, damaged, or otherwise altered may not be eligible for return or exchange.

Before You Wear or Customize

• Check the lace area, length, color, texture, and cap condition when the package arrives.
• Do not cut lace, bleach knots, tint lace, wash, dye, or heat style the wig until you are sure it is the correct product.
• HD lace is thin and delicate. Handle gently and avoid pulling the lace edge.
• If there is an issue, contact us with your order number and clear photos before using the wig.

Human Hair Wig Notes

Human hair wigs are delicate beauty products. Lace area, hair color, curl pattern, and length should be checked before use. Wavy and curly textures may appear shorter than straight hair because of natural shrinkage.

Color and Screen Difference

Hair color can look different under indoor lighting, sunlight, flash, and different screens. Natural black / 1B, 613 blonde, 1B/27 highlights, honey brown, piano color, and ombre shades may show slight visual differences depending on lighting.

Need Help?

Contact us at owen@bonaze.com with your order number and the email used at checkout. For product selection questions, read the Wig Buying Guide or FAQ.