Terms of service

Terms of Service

Welcome to BONANZA at bonaze.com. This website is operated by BONANZA. By visiting our website or placing an order, you agree to these Terms of Service and to all policies posted on our store.

Online Store Terms

You must be at least the age of majority in your location, or use this site with permission from a parent or legal guardian. You may not use our products or website for any unlawful purpose, and you may not transmit viruses, harmful code, or content that infringes the rights of others.

Product Information

We work to display product photos, colors, lengths, lace types, textures, prices, and descriptions as accurately as possible. Because human hair wigs are handmade and screen settings vary, slight differences in color, curl pattern, density, lace appearance, and measurements may occur.

Orders and Acceptance

After you place an order, we may contact you if payment verification, address confirmation, product availability, or additional information is needed. BONANZA reserves the right to refuse or cancel an order if there is a pricing error, stock issue, suspected fraud, payment problem, or other reasonable business concern.

Prices and Payment

Prices are listed in the currency shown at checkout. Taxes, duties, customs charges, and shipping fees may apply depending on your location and order details. Payment must be completed before an order is processed.

Shipping and Delivery

Orders are shipped according to the shipping policy shown on our website. Delivery times are estimates and may be affected by carrier delays, customs clearance, weather, holidays, or other circumstances outside our control. Once a carrier marks an order as delivered, the package is considered delivered.

Returns and Exchanges

Eligible returns and refunds are handled according to our refund policy. We do not process direct exchanges. Return an eligible item for a refund and place a new order for the replacement product. Items must meet the stated return conditions. Customers should contact us before sending any item back so we can provide the correct return instructions.

Account Responsibility

If you create an account, you are responsible for keeping your login information secure and for all activity under your account. Please contact us immediately if you believe your account has been used without authorization.

Intellectual Property

All website content, including text, images, product descriptions, logos, graphics, videos, and layout, belongs to BONANZA or its content providers and may not be copied, sold, reused, or distributed without written permission. If you believe any content infringes your rights, contact us and we will review it promptly.

User Content and Reviews

If you submit reviews, comments, photos, messages, or other content, you confirm that you have the right to share it and that it does not violate any third-party rights. You allow BONANZA to use, display, reproduce, and edit that content for store, marketing, and customer service purposes where permitted by law.

Limitation of Liability

BONANZA is not responsible for indirect, incidental, special, or consequential damages related to use of this website or products, except where prohibited by law. Our total liability for any claim will not exceed the amount paid for the relevant order. The exclusions and liability cap above do not limit BONANZA’s obligations under the 100% Human Hair Guarantee in our refund policy or any mandatory consumer rights that apply in your country or region.

Changes to Terms

We may update these Terms of Service from time to time. The latest version will be posted on this page, and continued use of the website means you accept the updated terms.

Contact

For questions about these Terms of Service, contact BONANZA at owen@bonaze.com or WhatsApp +8617053199999.