Inspect your wig before cutting the lace. The first checks should happen while the item is still unchanged. Compare what arrived with your order, keep the packaging, and resolve any concern before trimming, washing, styling, or wearing it.
This checklist is for the BONANZA Natural Black Short Curly Bob Wig. The current standard listing describes an adjustable, glueless-friendly cap with uncut front lace. The customer must trim the lace before wearing. Glueless-friendly does not mean that the lace arrives pre-cut.
1. Compare the item with your order
Check your order confirmation against the item label and the product you received. Look for the expected style and color, and check any details that BONANZA specifically confirmed for your order. The standard bob listing describes a natural black short curly style; a separately agreed custom request should be checked against that written agreement.
If the item appears incorrect, keep it unchanged and contact BONANZA. Do not cut or restyle it to make it resemble the item you expected. A clear description of the difference is more useful than making changes before the issue has been reviewed.
2. Look at the lace and cap without altering them
With clean hands, support the wig by the cap and examine the lace edge and inside construction. Look for visible damage or a detail that differs from your order. Do not pull the lace to test its strength, cut loose-looking material, or apply glue, tint, makeup, or styling products during this inspection.
Uncut lace is expected on BONANZA lace wigs. Its presence is not, by itself, a packing mistake. If you expected factory-trimmed lace, stop before modifying the wig and review the current product description with the team.
3. Resolve fit questions before wearing or trimming
The standard bob has an adjustable cap, but the listing does not provide its exact adjustment range or standard lace dimensions. Do not infer those measurements from a photograph or assume that an adjustable cap fits every head size.
If a particular circumference or lace area is essential, ask BONANZA to confirm it before ordering. If the wig has already arrived and you still have a fit concern, ask for guidance while it remains unworn and unaltered. Do not assume that wearing it for a fit test preserves standard return eligibility.
4. Keep a clear record of any concern
Retain the original packaging, tags, and accessories. For an item concern, take clear photos of the relevant area and include your order number and a short explanation when contacting BONANZA at owen@bonaze.com. Avoid including passwords, verification codes, or full payment-card details.
Explain what you ordered, what you observed, and whether the wig has been changed. Wait for instructions before attempting a repair or other alteration. Reporting a concern does not automatically confirm return approval.
5. Read the return conditions before the first cut
The standard product listing says eligible return requests must be made within 30 calendar days of delivery. The lace must remain uncut, and the wig must remain unused, unworn, unwashed, and unaltered, with its original packaging, tags, and accessories. All other conditions and exceptions in the Refund Policy still apply. Contact BONANZA if the item arrived faulty or incorrect.
Cutting the lace is not part of an unchanged-item inspection. Resolve uncertainty about the order, condition, fit, and return terms first. Once you choose to keep the wig, use instructions appropriate to that exact cap and lace construction before preparing it for wear.
Still choosing your bob?
Review the standard bob's current details through the product link above, including its uncut-lace preparation requirement. Confirm any essential fit measurements before checkout so the item you order matches the preparation and fit you expect.