Contact Us | BONANZA Luxury Wigs Support

Contact BONANZA

Need help choosing a wig, checking lace size, confirming color, or asking about an order? Contact BONANZA for clear support before or after your purchase.

Customer Support

We normally reply within 24 hours on business days. Response time may be longer during holidays, product launches, or high-volume sale periods.

For Order Help

Please include your order number, the email used at checkout, and clear photos or screenshots if your question is about product color, lace, length, shipping, or order condition.

For Wig Selection Help

If you are not sure which wig to choose, tell us your preferred style, length, lace area, cap comfort needs, and hair color. Examples: glueless bob, 13x4 lace front, 13x6 HD lace, natural black / 1B, 613 blonde, 1B/27 highlight, honey brown highlight, straight, water wave, deep wave, or curly.

Before Customizing a Wig

If you notice any issue after delivery, contact us before cutting lace, washing, dyeing, bleaching knots, tinting lace, or heat styling. This helps us review the product condition clearly and support you faster.

For lace, color, texture, and length questions, you can also read the Wig Buying Guide and FAQ.